Privacy Policy
Welcome to the Privacy Policy for Wifi, operated by Globe Telecom, Inc. This policy explains how we collect, use, disclose, and protect your personal information when you use our website at https://wifi.theglobesimregistration.ph. By accessing or using our services, you agree to the practices described herein.
Information We Collect
We collect personal information you voluntarily provide, such as your full name, mobile number, email address, SIM serial number (ICCID), and device information (e.g., IMEI) during Globe SIM registration and WiFi service activation. We may also collect usage data, including connection timestamps, session duration, and location data (when enabled) to optimize network performance and troubleshoot issues.
How We Use Your Information
We use your information to: (1) process and validate your SIM registration; (2) activate and manage your WiFi access; (3) provide customer support; (4) send service-related notifications; (5) comply with legal and regulatory requirements, including the Philippine SIM Registration Act (RA 11934); and (6) improve our services through analytics and network optimization.
Sharing of Information
We do not sell your personal information. We may share it with: (1) Globe Telecom affiliates and authorized service providers who assist in delivering our services; (2) government agencies as required by law, including the National Telecommunications Commission (NTC); and (3) law enforcement authorities when necessary to protect the rights, property, or safety of Globe, our users, or others.
Data Security
We implement industry-standard technical and organizational measures—including encryption, access controls, and regular security assessments—to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights
Subject to applicable laws, you have the right to: (1) access and obtain a copy of your personal data; (2) request correction of inaccurate or incomplete data; (3) request deletion of your data, where legally permissible; (4) withdraw consent (where processing is based on consent); and (5) lodge a complaint with the National Privacy Commission (NPC) of the Philippines. To exercise these rights, contact us at support@wifi.theglobesimregistration.ph.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The most current version will always be available on this page. Last updated: March 15, 2025.
Additional Resources
For more information, please review our Terms & Conditions, Disclaimer, and About Us pages. You may also reach our support team via Contact Us or email support@wifi.theglobesimregistration.ph.